COVID Protocols

Last Updated June 13, 2022

EFFECTIVE JUNE 13, 2022: THE GRAND THEATRE WILL NO LONGER REQUIRE MASKS IN THE BUILDING

In alignment with Ontario’s public health guidelines, and following extensive consultation with industry partners and patrons, the Grand Theatre will be lifting our mask policy - effective June 13, 2022.

While patrons, guests, artists, volunteers, and staff are no longer required to wear face masks within the building, we support the personal choice to continue wearing masks. We ask that guests respect the choices of others who continue to wear a mask into the future. 

To help keep you safe, a supply of masks will remain available at the Theatre, hand sanitization stations will continue to be provided on all floors, and the Grand will maintain its stringent cleaning procedures.

The Grand remains optimistic for the future, but recognizing the ever-changing landscape of COVID-19, this mandate – and/or variations of it – may be reinstated. 

We thank you for your patience and support and look forward to welcoming you to the Grand Theatre for our 2022/23 Season: LIVE! And In Person.

Proof of Vaccination

Effective May 1, 2022 the Grand Theatre will no longer require proof of vaccination for all guests attending the Theatre.

Exchanges and Credits

Patrons feeling unwell prior to their scheduled performance are asked to call the Grand Theatre Box Office, at 519-672-8800, to reschedule their tickets or obtain a credit towards a future performance. Credits do not expire and may be used for 2022-23 season or beyond. Tickets may also be returned as a donation to the theatre.  A charitable tax receipt of the full value of tickets will be issued.

The Box Office is currently open Monday through Friday from 9 AM to 5 PM for both phone calls and walk-up transactions.

As we monitor the current COVID-19 situation, please continue to monitor your email, our website, and social media channels for news and upcoming events at the Grand Theatre.

Questions?

For questions regarding COVID-19 policies at the Grand Theatre, please email boxoffice [at] grandtheatre [dot] com or call 519-672-8800.

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Location

471 Richmond St.

London, ON N6A 3E4