Now Playing - Jan 3, 2022
Grand Re:Opening Festival Videos
Streaming from November 18 at 5:00pm through November 29
Dennis Garnhum & Deb Harvey
A message from Dennis Garnhum and Deb Harvey
Dear Friends:
With heavy hearts we write to you today to let you know that we have made the decision to postpone the 2020-21 Season. This image you see here of our planned holiday production of ANNIE now postponed to the holiday season in 2021, tells the story so beautifully and poignantly.
As we continue to monitor public health guidelines and consult with theatre partners across North America, the projected date of re-opening of live theatre and music venues continues to move further and further into the future. While a difficult decision, it is a necessary one to protect the health of you – our incredible and loyal patrons, our staff, guest artists and volunteers.
You can read the full press release related to this announcement here.
We are calling this period our GRAND INTERMISSION. We will use the time to reflect, listen, learn and take action to make changes to how we operate as a company. Hearing the voices and consulting with the BIPOC (Black Indigenous Persons of Colour) communities both within and outside of the arts and culture construct, we will be examining the theatre through a different lens and making changes to all aspects of what we do at the Grand - from what we program on our stages, how we engage with BIPOC audiences, Board and Senior Leadership recruitment and more. We know that statements of support mean nothing without action and it is action to which we are committed.
Dennis and a small group of creative folks have been assembled and are working on programming options that we know you will find innovative, exciting and joyful. We will be reaching out across the Forest City to engage with a wide cross section of Londoners to find out what excites them and what programming options would entice them to come in to our spaces.
We will also be using the time to undertake the planned renovation that was scheduled for this past Spring. The funding earmarked for this project has been secured for some time and is not transferrable to other initiatives. Plans were already in place to open up and modernize our spaces. Within the framework of enhanced public health guidelines we can dive even deeper into ensuring the Grand lobbies, washrooms, bars and other public areas exceed safety standards. When we are given the green light to open – we will be ready with beautiful and safe spaces – to welcome you all back in!
When the pandemic halted our season in March, we stopped selling subscription packages. If you are a patron who had already subscribed to the full 2020/21 season and/or Jeans 'n Classics you have the following options:
- You may choose donate the value of their tickets back to the Grand
- You may request a full refund
- You may place a credit on your account
The Box Office team is ready to receive your calls at 519-672-8800 from 9-5 Monday through Friday or by email to boxoffice [at] grandtheatre [dot] com (subject: 2020-21%20Season%20-%20my%20subscription)
Now and for the coming months, we will be asking you to consider a donation to the Grand. As a not-for-profit theatre, this period of INTERMISSION with zero ticket purchase revenue coming in will be difficult. We cannot hide from this reality. We still need to keep our buildings operating and we are committed to providing some form of programming for you, our patrons. We know that the pandemic has had a significant impact on your own lives, businesses and livelihoods. As Ontario continues to open, we ask that you consider a gift to the Grand. Perhaps the investment you would have made as a full subscriber, or the value of the tickets you would have purchased for one or more of our productions. Donations can be made by clicking this link or by emailing slanthier [at] grandtheatre [dot] com (subject: I'd%20like%20to%20make%20a%20donation) or by calling Suzanne at 519-672-9030 x251. Thank you in advance, for your generosity. It is deeply appreciated.
As a further note, along with close to 100 other arts organizations across Ontario, the Grand is participating in an Audience Survey study led by the Ontario Arts Council that will help guide our industry toward re-opening. A series of four emails will be sent to a randomly selected cross section of our database between now and December 31. You should only receive one of these surveys from the Grand but you may also receive a survey from other theatres or arts organizations you have attended. We encourage you to take 10 minutes needed to fill out the survey regardless of this announcement today. It is still of value to us and our industry partners.
We will continue to stay in touch with you over the coming weeks and months.
We believe - we KNOW - that the sun will, in fact, come out tomorrow.
Until we can once again say hello and welcome you back in person, please stay safe and healthy.
Deb and Dennis
2021/22 Season on sale Now
COVID Protocols
Last Updated: November 1, 2021
We look forward to welcoming you through our doors once again! Continue to check this page for updated information regarding policies at the Grand Theatre.
Please note that the Grand Theatre is officially open at 100% capacity. This capacity is planned to be in effect during the run of Home for the Holidays and throughout the rest of the season.
As we monitor the current COVID-19 situation and follow the direction of public health officials, please keep an eye on your email, our website, and social media channels for news and upcoming events at the Grand Theatre.
BEGINNING SEPTEMBER 22, 2021: COVID-19 VACCINATION AND TESTING REQUIREMENTS
In conjunction with the Provincial mandate for theatres and many other public gathering places, all Grand Theatre patrons, staff, and artists will need to provide proof of being fully vaccinated against the COVID-19 virus, with the final dose having been received at least 14 days prior to entry.
Children Under 12
Children under 12, who are accompanied by an adult who meets the above vaccination requirements, will be allowed entry in accordance with the prevailing medical guidance at the time of the performance.
Medical Exemptions
Patrons with valid medical restrictions must supply a note from a health care provider. They must also take a COVID-19 test from a healthcare provider within 48 hours prior to the event and provide proof of negative result prior to entering the venue.
Methods of Proof
Current methods of acceptable “proof” are:
A physical or electronic copy of an Ontario Vaccination Receipt indicating a completed series of a COVID-19 vaccine, OR your enhanced vaccine certificate with QR code.
ID that shows the individual’s name and date of birth, matching the vaccination receipt, will also be required.
Need your Ontario COVID-19 Vaccine Receipt?
Please visit the Provincial Booking Portal in order to download your Vaccine Receipts.
OTHER SAFETY PROTOCOLS
Masks
All visitors, patrons, and staff will be required to wear a mask that fully covers the nose, mouth, and chin as per Step 3 protocols from the Ontario Government, except for brief times when eating or drinking.
Contactless Ticketing
The Grand Theatre is putting greater efforts in place to support contactless ticketing. Available options include presenting your e-tickets on your mobile device, or using Print-At-Home tickets if you have access to a printer. The Box Office will remain open during regular hours if you need assistance printing your tickets.
Lineups
Due to additional documents that will need to be checked upon arrival to the theatre, patrons may experience delays and/or lineups at ticket scanning. It is recommended that patrons have all necessary documentation available at the point of entry.
Updates to Protocols
We anticipate being required to maintain many of these protocols throughout the remainder of 2021 and/or until the Provincial Government allows for a relaxation of these requirements. As government guidance is rapidly evolving, our protocols will likewise be amended and updated as necessary.
Questions?
For questions regarding the COVID-19 vaccination requirements, please email boxoffice [at] grandtheatre [dot] com or call 519-672-8800.