We are committed to arts accessibility by providing ongoing improvements to programs, facilities, and services that support an extraordinary experience for all patrons. We currently offer the following programs and resources:

Upcoming Accessible Performances

Open Captioned Performance:

As You Like It
Saturday, October 26, 2024 at 2:00 p.m. 

Open Captioned Performance:

The Sound of Music
Saturday, November 30, 2024 at 1:00 p.m. 

Relaxed Performance:

The Sound of Music
Sunday, December 15, 2024 at 1:00 p.m.  

Open Captioned Performance:

Waitress
Saturday, April 5, 2025 at 2:00 p.m. 

Performance with ASL:

Pride and Prejudice
Saturday, May 10, 2025 at 2:00 p.m. 

Adjust Our Website To Suit Your Needs - New!

If you’d like to adjust this website to suit your needs, please click on the blue accessiBe icon at the bottom right of your screen.  

accessiBe offers a suite of features and customizations that adapt the website for use by visitors with various needs. Click on the icon to explore the available options and customizations.

Venue Guide

Click below to download our Venue Guide. This document contains information about our building, washrooms, and details about the patron experience. 
 

Venue Guide 

All Gender Washrooms

All gender washrooms are located on all levels of our theatre. These washrooms feature private and spacious stalls with floor-to-ceiling walls and doors and a mirror in each.  Washroom also include touchless facilities (aiding in accessibility and cleanliness), communal sinks with additional mirrors, and one accessible stall.

An additional private Universal Washroom (large enough for a wheelchair and support person, with grab bars and adult-sized changing table), is available via the Main Floor Lobby. 

Toilets in the second floor washroom have quieter manual gravity flush mechanisms. Toilets in the other washrooms use automatic pressure-assist ed flush mechanisms and are louder. None of our washrooms use electric hand dryers.

Neurodivergent Audiences

Relaxed Performances are intended to be sensitive to and welcoming of Neurodivergent Audiences, including patrons on the autism spectrum, those with sensory and communication disorders, ADHD, learning or developmental disabilities, dementia, all members of the Disability community, or those who simply want a more relaxed theatre experience.

Relaxed Performances are designed to offer a less restrictive audience environment. They differ from other performances by allowing patrons to leave and re-enter throughout the show, reducing sensory elements such as light and sound, and eliminating startling effects such as strobe lights and fog.

Young children and babes in arms are welcome at Relaxed Performances.

2024/25 Relaxed Performance:  

The Sound of Music: Sunday, December 15, 2024 at 1:00 p.m.

View the Venue Guide   Download the Access Guide

Deaf or Hard-Of-Hearing AUDIENCES

Hearing Devices

The Grand provides hearing devices with an integrated neck loop that automatically senses and sends optimized sound signals directly to hearing aids and cochlear implants. Patrons can use either the earphones provided or their own.  

Performances with ASL Interpretation

During performances with ASL, the Grand provides designated seats available for the Deaf Community with the best viewing of the stage and the ASL Performer.  Click on the link below to reserve these seats. 

2024/25 Performances with ASL:

Pride & Prejudice: Saturday, May 10, 2024 at 2:00 p.m. 

Open Caption Series

Open Captioned Performances offer real-time subtitling in English, from a screen located to the right of the stage.  Open captions are available for three Spriet Series shows this season, with available designated seating to provide the best viewing of both the stage and the screen. 

An Open Caption season subscription is available and includes all three Open Captioned performances. D(d)eaf patrons may choose to add on the Pride & Prejudice performance with ASL to this subscription!

For more details, email the box office on boxoffice [at] grandtheatre.com (boxoffice[at]grandtheatre[dot]com) 

2024/25 Open Captioned Performances:

As You Like It: Saturday, October 26, 2024 at 2:00 p.m.
The Sound of Music: Saturday, November 30, 2024 at 1:00 p.m.   
Waitress: Saturday, April 5, 2025 at 2:00 p.m.  

Mobility Disabilities & Seating

Wheelchair-Accessible Seating

Wheelchair-accessible seats are available on both the Orchestra and Balcony levels in the Spriet Stage and in the front row of the Auburn Stage.

Please contact our Box Office at 519-672-8800 to reserve your seat. 
 

Level-Access Seating

Level-access seating (accessible without the use of stairs), is available throughout the Orchestra level of the Spriet Stage, with the exception of rows N,O, and P. In the Balcony level of the Spriet Stage, row FF is the only level-access row. 

In the Auburn Stage, only the first row is level-access. 

Front of House staff are available to help guide patrons to their seats if required. 

Level-access and wheelchair-accessible seating is limited and should be reserved in advance at the time that you purchase your tickets.  Please contact the Box Office via phone at 519-672-8800 to confirm your accessible seat arrangements. 

Wheelchair Access

A wheelchair is available for use on-site as needed. Please ask any volunteer to connect you with the Front of House Manager. 

Accessible Washrooms

Accessible washrooms are located on all levels. 

Unisex single-transfer washrooms are available on the main level. 

Accessible Parking

Designated accessible parking spaces are located on Fullarton Street around the corner from the theatre, in the surface lot behind the theatre (accessed from Dufferin Avenue), as well as in the multi-level parkades on Dufferin Avenue. 

Automated Doors & Elevator

Automatic door openers are available at the Richmond Street entrance. 

An elevator with access to all levels of the venue is available along the south wall of the building – immediately to the left upon entering the theatre via the front entrance. 

Blind or Low-Vision Audiences

Our website offers the option to increase the size of text and access to a screen reader through a feature called accessBi. Click on the blue accessiBe icon at the bottom right of your screen.

House programs are available online with the option of enlarged print. 

Front of House staff are available to help guide patrons to their seats if required. All seating is subject to availability.   

Support Persons and Service Animals

Should a support person be required to accompany a patron, the support person's ticket is complimentary. 

Service animals are welcome. Patrons and their service animal are seated where aisle or leg room allows space for the animal, does not obstruct other patrons, and gives consideration to building fire codes and evacuation procedures. 

Please call, email or visit our Box Office to speak with a staff person to ensure an appropriate seat is booked for you and your service animal. 

Accessibility Plan and AODA Compliance Report

Click on the highlighted link to view our Accessibility Compliance Report (2023): PDF  

Click on the highlighted links to review our Accessibility Plan (last reviewed: 2019): PDF 

Contact Us About Your Needs

For more information or if you require accessible seating when booking your tickets, please contact our patron services representatives at 519-672-8800 or email boxoffice [at] grandtheatre.com (boxoffice[at]grandtheatre[dot]com). 

Accessibility Feedback

The Grand gratefully accepts all feedback regarding our accessibility policies, plans, and programming initiatives.  

Please let us know your thoughts through any of the below: 

Email us: boxoffice [at] grandtheatre.com (boxoffice[at]grandtheatre[dot]com) 

Call the Box Office: 519-672-8800 

Visit us in person: 471 Richmond Street, London, ON