Ticket & Seating Info
Tickets
If you did not select for digital tickets, you will pick them up from our Box Office. You just have to give a Box Office staff person your name, and they will have your ticket(s) ready for you!
How do I read my ticket?
A picture of a seat at the Grand Theatre Spriet Stage.
The picture above is highlighting the main information you need to know to find your seats.
SEAT: This number indicates what seat you are in. It is located at the front edge on the bottom of the seat.
ROW: This number indicates what row you are in. It is located on the arm of the aisle seat.
ORCH/BALC: These words indicate if your you are seated in the orchestra or balcony level.
If you selected Print@Home tickets, a PDF file will be emailed to you from the address: tickets [at] grandtheatre.com (tickets[at]grandtheatre[dot]com)
When you open the PDF file, it will look like this!
*For any tickets bought after February 2024, Print@Home will no longer be an option*
*NEW SINCE FEBRUARY 2024: MOBILE TICKETING*
After purchasing your ticket, you will log into your Grand Theatre Mobile Wallet (using the same username and password that you use on Grandtheatre.com to purchase your tickets).
Once in your mobile wallet, view your tickets by selecting the appropriate event. QR Codes will display no later than 2 hours prior to your scheduled performance.
For more information about adding your ticket to APPLE WALLET, sharing your ticket WITH A FRIEND, or other questions please visit our FAQS page on our website: https://www.grandtheatre.com/mobile-ticketing
Ticket & Performance Policies
Click here to read our ticketing and performance policies.
OUR SPACES
Spriet Stage
These are the doors to access Orchestra seating for the Spriet Stage. When these doors are open, you are welcome to go inside and take your seat. Ushers are at the doors or just inside to help you.
These are the doors to access Balcony seating for the Spriet Stage (Floor 4). When these doors are open, you are welcome to go inside and take your seat. Ushers are at the doors or just inside to help you get to your seat.
Auburn Stage
The Auburn Stage is general admission and seats 144.
These are the doors to access seating for the Auburn Stage (Floor 1). When these doors are open, you are welcome to go inside and take your seat. Seating in this theatre is most often unassigned – sit where you’d like!
Intermission
Some of our shows will have a small break (20 minutes) near the middle of the performance. In theatre and live performances, this is called an “intermission”. During the intermission, feel free to purchase drinks or snacks from the concessions, step outside (have your ticket with you!), use the washroom, or mingle with other patrons. You can also remain in your seat inside the theatre.
Concessions
Concession items (drinks & snacks) are available to purchase before the performance begins and during intermission. Drink glasses and food can not be taken into our theatre, but drinks in plastic cups can. Visit our Bar Menu online for what we are currently offering.
Drinks are available for purchase in the: Auburn Lounge, BMO London Proud Lounge, and Drewlo Lounge.
Snacks are available for purchase in the: Auburn Lounge, BMO London Proud Lounge, and Drewlo Lounge.
Wish to skip the concession lines during Intermission?
Before the show begins, you can purchase drinks or snacks to enjoy during intermission. When paying for your order, let our bar staff know that you would like these items at intermission. They will place your items on one of the tables or counters in the Drewlo Lounge with a name label, ready for you to enjoy during intermission. Can’t find your items? Feel free to ask our bar staff, and they will direct you.
Washrooms
We have All Gender Washrooms on every floor of our theatre in the lobby spaces. These communal washrooms feature private and spacious stalls with floor-to-ceiling walls and doors (that lock and indicate when a unit is occupied), as well as mirrors within each stall.
An additional private Universal Washroom (large enough for a wheelchair and support person, with grab bars and adult-sized changing table), is available on the main floor lobby. Please only use this washroom if you require it.
FAQ
Click here to explore our frequently asked questions.
Box Office
By Phone: 519-672-8800
In Person: 471 Richmond St, London, Ontario N6A 3E4 Canada
By Fax: 519-672-2620
For Patron Services hours of operation, click here.
