Frequently Asked Questions
Where is the Grand located?
The Grand Theatre is located at 471 Richmond Street, in downtown London.
Where can I find parking near the Grand?
Downtown Street Parking is metered, or available for free after 6PM. Here are more options:
The Sifton surface parking lot located off Dufferin Ave directly behind the theatre offers a $15 flat fee for parking after 6 PM. A pre-pay kiosk has been installed to facilitate exiting the lot, however, exiting this lot has been an issue if you are in a hurry to leave.
There are two covered lots off Dufferin Avenue (142 and 127 Dufferin Avenue).
142 Dufferin Avenue is located on the north side of Dufferin across from Sifton Lot. Security upgrades have been made to this lot in recent months - please note if you use this lot, you must bring your ticket with you in order to gain entry back to the lot through East Doors. You must pay for parking before you exit at the kiosk. Maximum fees are $14 to park in this lot.
127 Dufferin Avenue is located on the south side of Dufferin.
Other nearby locations (less than 5-minute walk) include:
Covent Garden Market - $10
200 Albert Street - $10
74 Fullarton Street - $10
When do doors open?
The Richmond Street doors will be open one hour prior to the performance. Please plan to arrive no later than 5 minutes before the show starts so that you have time to make your way to your seat.
Is there a dress code?
There is no dress code at the Grand. Please dress with your own style and comfort in mind.
Is photography/videography permitted?
Photography/videography is not permitted during the performance. You may, however, snap photos at pre-show, intermission or post-show.
What should I know about washrooms?
All-gender washrooms are available on each floor of the theatre and are each equipped with an accessible stall. For more information, click here.
What provisions are there for people with disabilities?
The Balcony level is accessible by both stairs and elevator, however Balcony seats are accessible by stairs only (once inside the theatre). Wheelchair seating must be booked through the Box Office. If you require wheelchair seating and have not yet booked this, please call 519-672-8800.
We’re committed to arts accessibility by providing ongoing improvements to programs, facilities, and services that support an accessible theatre experience for all patrons. Click here to learn more about accessibility.
Can I bring my young child to a performance?
Each performance has been reviewed and age rated. This information and any content warnings will be posted on the web page pertaining to the specific show. Or if you are unsure, please call our Box Office at 519-672-8800. Please note: babes in arms are not permitted at regular Grand Theatre performances. Certain productions offer Relaxed Performances, which are structured differently to allow for babes in arms during the show. To learn more about Relaxed Performances, click here.
How can I buy tickets?
You can purchase online on this website, or by calling our Box Office at 519-672-8800, or by visiting us at 471 Richmond Street.
When is the box office open?
During the Season (September to June)
Monday to Friday: 9:00am to 5:00pm
Saturday: 11:00am to 3:00pm
Open until showtime on performance days
Summer Hours (July and August)
Monday to Thursday: 9:00am to 5:00pm
Friday: 9:00am to 3:00pm
I purchased my tickets, but they haven't arrived in the mail. What should I do?
For all questions about tickets, please call our Box Office at 519-672-8800.
May I return my tickets for a future credit or exchange my tickets for another performance?
Yes, please call the Box Office at 519-672-8800.
How do I know if a performance has been cancelled?
On very rare occasions a performance is cancelled. In the case of a cancellation, our Box Office representatives will contact each ticket holder to arrange for an alternate performance date.
Do you have gift certificates for sale?
Yes, gift certificates are available for purchase from the Box Office. Gift certificates can be redeemed toward tickets to Grand Theatre productions. Please call our Box Office at 519-672-8800 to purchase.
I lost something at the theatre. Is there a Lost and Found Department?
If you think you have left something behind, please call our security desk at 519-672-9030 ext. 237. We'll do our best to find the missing item!
Can I take a tour of the Grand?
Yes! We offer complimentary backstage tours. Click here to learn more.
Can I rent the theatre?
Yes, please contact Sarah Hilton, Director of Business Relationships & Events, at 519-672-9030 ext. 260 or email shilton [at] grandtheatre.com (shilton[at]grandtheatre[dot]com).
How do I find out about auditions, jobs, internships, or volunteer positions at the Grand Theatre?
How do I become a Grand donor?
To explore supporting the Grand, please contact, Heather Siskind-Levite, Director of Development at 519-672-9030 ext. 251 or email hsiskind-levite [at] grandtheatre.com (hsiskind-levite[at]grandtheatre[dot]com).